Your Care Hub value an environment where complaints and concerns, compliments and suggestions are welcomed and viewed as an opportunity for acknowledgement and improvement. This process is to ensure that individuals have the right to make complaints and are encouraged to exercise their right in a blame-free and resolution-focused culture, respecting an individual’s right to privacy and confidentiality.

Participants, families, advocates or other stakeholders may submit Complaints and Feedback Form regarding Your Care Hub’s supports, services, staff, or contractors. The participants can be provided information in Easy Read format if required.

It is our policy to follow the principles of procedural fairness and natural justice and comply with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018

Please email us at admin@yourcarehub.com.au or by completing the contact us form below and we will contact you at a time that is convenient for you.

Address: 5 Shak St, Caboolture QLD 4510

Phone: 0481 846 916

Email: admin@yourcarehub.com.au