Privacy Policy

We collect personal information that you provide directly to us, such as when you:

• complete a contact form, enquiry form or expression of interest;
• book a session or activity at The Pulse;
• request a corporate hire; or
• contact us by phone, email or in person.

This may include your name, contact details, the nature of your enquiry, and any details you choose to share about your needs or circumstances. For The Pulse, it may also include the session date and time, party size, and activities you book.

We may also collect some technical information automatically when you visit our website, such as your browser type and broad location, to help us keep the site working and secure.

We use your information to:

• respond to your enquiries and provide the supports or services you request;
• manage bookings, sessions and corporate hires at The Pulse;
• process any payments you authorise, such as session deposits;
• assess expressions of interest and recruitment enquiries;
• meet our legal, funding and quality obligations as an NDIS provider; and
• improve our website, supports and services.

We only share your information when necessary, and we do not sell your personal information. We may share it:

• with trusted service providers who help us operate (for example, payment processors), under appropriate confidentiality and security arrangements;
• where you ask us to, or with your consent;
• where required or authorised by law, such as to comply with NDIS or privacy obligations; and
• in connection with funding or quality reporting, in a way that does not identify you where possible.

We store personal information securely and take reasonable steps to protect it from unauthorised access, loss, misuse or disclosure. Information collected through website forms and bookings is held in our systems and may be accessed by authorised staff for the purposes described in this policy.

We only keep your information for as long as we need it for the purpose it was collected, or as required by law or our quality and funding obligations.

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To do so, please contact us using the details below.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can also contact the Office of the Australian Information Commissioner (OAIC).

Our services support people of all ages. When collecting information about a child or young person, we do so through, or with the knowledge of, a parent, guardian or authorised representative.

Our website uses essential cookies so that features such as bookings work correctly. We may use basic analytics to understand how the site is used. You can manage cookies through your browser settings.

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: admin@yourcarehub.com.au
• Phone: 07 3073 2925
• Address: 2–6 Edward Street, Caboolture QLD 4510